je77u Privacy Policy

1. Information We Collect

je77u collects personal information through several distinct channels: directly from you during registration and subsequent account activity, automatically through your use of the platform, and in some cases from trusted third-party verification partners. The categories of personal data we collect are described in detail below.

1.1 Registration and Account Data

When you create a je77u account, we collect the information you provide during the registration process. This includes:

• Full legal name — as it appears on your government-issued identification document.
• Date of birth — to verify that you meet the 18+ age requirement.
• Residential address — including street, city (e.g., Dhaka, Chittagong, Sylhet, Khulna), and postal code.
• Email address — used for account communications, verification, and support correspondence.
• Mobile phone number — used for account security, two-factor authentication where applicable, and payment method linking (bKash, Nagad, Rocket, Upay).
• Username and encrypted password — passwords are stored using industry-standard one-way hashing and are never stored in recoverable plain text.

1.2 Identity Verification (KYC) Data

Prior to processing any withdrawal, je77u is required to verify the identity of the account holder. During KYC verification, you may be asked to submit copies of:

• National Identity Card (NID) — front and back.
• Valid passport (bio-data page).
• Proof of address document — a utility bill or bank statement issued within the past 90 days.
• Payment method ownership evidence — a screenshot or statement confirming that the bKash, Nagad, or bank account used for deposits is registered in your name.

These documents are stored securely and processed only for the purpose of identity verification and fraud prevention. They are not used for any marketing or profiling purpose.

1.3 Financial Transaction Data

je77u records details of every financial transaction conducted through your account. This includes deposit amounts, withdrawal requests, transaction timestamps, payment method identifiers (such as the last four digits of a card or the registered mobile number of a bKash wallet), and transaction reference numbers. This data is retained for regulatory compliance, dispute resolution, and anti-money-laundering purposes.

1.4 Gameplay and Betting Activity Data

We collect records of your gameplay sessions, betting history, game results, wagering patterns, and balance movements within your je77u account. This data is used to deliver a seamless gaming experience, to identify and respond to responsible gaming indicators, and to fulfil our legal obligations with regard to transaction monitoring.

1.5 Technical and Device Data

When you access je77u, our systems automatically collect certain technical information about your device and connection. This includes your IP address, browser type and version, operating system, device identifiers, screen resolution, and the referring URL that brought you to je77u. This data is used for security monitoring, fraud detection, and platform optimisation.

1.6 Communications Data

If you contact je77u via email or live chat, we retain a record of that correspondence. This includes the content of your messages, the date and time of communication, and any documents or screenshots you attach. This information is used to resolve your query and to improve the quality of our support service.

2. How We Use Your Data

je77u processes personal data only for lawful, clearly defined purposes. The following table summarises the primary purposes for which your data is used and the legal basis for each:

je77u does not use automated decision-making that produces significant legal effects on players without human review. Responsible gaming flags and fraud alerts generated by our systems are always reviewed by a qualified member of the je77u compliance team before any account action is taken.

3. Data Sharing & Third Parties

je77u does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. We share personal data only in the following limited and controlled circumstances:

3.1 Game and Platform Providers

To deliver our games and betting markets, je77u works with licensed game providers including Pragmatic Play, Evolution Gaming, Ezugi, Spribe, Microgaming, and NetEnt. These providers may receive limited technical data (such as session tokens and game-round identifiers) necessary to operate their games within the je77u environment. They are contractually prohibited from using this data for any purpose beyond service delivery.

3.2 Payment Processing Partners

Transaction data is shared with payment processors and mobile financial service providers (including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard) to the extent required to execute and confirm financial transactions. Each payment partner operates under their own regulatory framework and privacy obligations.

3.3 Identity Verification Services

je77u may engage third-party KYC verification platforms to assist with the authentication of identity documents. These services process submitted documents under strict data processing agreements and are not permitted to retain or use your identity data beyond the scope of the verification task.

3.4 Legal and Regulatory Disclosure

je77u may be required to disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities in response to a lawful request, court order, or statutory obligation. In such cases, we disclose only the minimum data required to comply with the specific legal obligation and will notify the affected player where we are legally permitted to do so.

3.5 Business Transfers

In the event of a merger, acquisition, or sale of substantially all of je77u's assets, personal data held on the platform may be transferred to the acquiring entity. Players will be notified of any such transfer via their registered email address, and the new controller will be bound by the same privacy obligations as those set out in this policy.

4. Cookies & Tracking Technologies

je77u uses cookies and similar tracking technologies to operate the platform efficiently, maintain your session, and gain a better understanding of how players use our services. A cookie is a small text file placed on your device when you visit a website. Cookies do not contain executable code and cannot access other files on your device.

4.1 Types of Cookies We Use

• Strictly Necessary Cookies: These are essential for the platform to function. They manage your login session, maintain your wallet state, and ensure that security features operate correctly. These cookies cannot be disabled without breaking core platform functionality.
• Performance and Analytics Cookies: These cookies collect anonymised information about how players navigate je77u — such as which pages are visited most frequently and where errors occur. This data is used exclusively to improve the platform experience and is never linked to your personal identity.
• Functional Cookies: These remember your language preference, display settings, and last-visited game category so that your je77u experience is personalised across sessions.
• Security Cookies: Short-lived cookies used for fraud detection, bot prevention, and CSRF protection. They help us verify that requests made to our servers originate from legitimate user sessions.

4.2 Managing Your Cookie Preferences

You can control and delete cookies through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to log in and use core je77u features. For detailed guidance on managing cookies in your specific browser, consult your browser's help documentation. Players in Bangladesh may also use browser extensions to manage tracking preferences across websites.

5. Data Retention

je77u retains personal data for as long as is necessary to fulfil the purpose for which it was collected, subject to applicable legal minimum retention requirements. The following general retention guidelines apply:

• Account and registration data: Retained for the duration of your active account plus 5 years following permanent account closure, to satisfy potential legal, regulatory, or dispute-resolution requirements.
• KYC and identity verification documents: Retained for a minimum of 5 years from the date of submission, in line with applicable anti-money-laundering and financial record-keeping obligations.
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Customer support communications: Retained for 2 years from the date of the last interaction in a given support thread, unless the communication is directly related to an ongoing dispute or legal matter.
• Technical and device data (logs): Retained for up to 12 months, after which they are automatically purged from active systems unless flagged for a security investigation.
• Marketing consent records: Retained for as long as the consent remains valid, plus 1 year following withdrawal of consent.

Upon expiry of the applicable retention period, personal data is securely deleted from je77u systems or, where deletion is not immediately practicable, irreversibly anonymised so that it can no longer be associated with any identifiable individual.

6. Data Security Measures

je77u employs a layered security architecture designed to protect personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data in transit between player devices and je77u servers.
• At-rest encryption for all stored personal data, including KYC documents and financial records.
• Password hashing using bcrypt with salting; account passwords are never stored in recoverable form.
• Access controls limiting employee access to personal data on a strict need-to-know basis, enforced through role-based permissions.
• Regular security audits and penetration testing conducted by independent third-party security specialists.
• Intrusion detection systems that monitor je77u infrastructure in real time for anomalous access patterns.
• Secure data centres with physical access controls, redundancy, and disaster recovery capabilities.

Despite these measures, no online platform can guarantee absolute security against all possible threats. If you become aware of any security vulnerability affecting je77u, please report it immediately to [email protected]. We take all security disclosures seriously and respond to verified reports as a priority.

In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected individuals, je77u will notify affected players without undue delay and will take immediate remedial action to contain the breach and prevent recurrence.

7. Your Privacy Rights

As a je77u player, you have clearly defined rights with respect to the personal data we hold about you. These rights can be exercised at any time by contacting our support team at [email protected]. je77u will respond to all valid requests within 30 calendar days.

Please note that certain rights are subject to limitations where je77u is required by law to retain or continue processing the relevant data. Where a right cannot be fulfilled in full, we will explain the reason clearly and in writing within the 30-day response window.

7.1 Withdrawing Marketing Consent

If you have previously consented to receive promotional communications from je77u, you may withdraw that consent at any time by contacting [email protected] and requesting removal from our marketing list. Withdrawal of marketing consent does not affect the lawfulness of any processing carried out prior to withdrawal, and does not affect the processing of personal data for non-marketing purposes such as account management or payment processing.

8. Policy Updates & Contact

je77u reviews this Privacy Policy on a regular basis and will publish an updated version on this page whenever changes are made to our data practices. The effective date at the top of this document will be updated to reflect the date of the most recent revision. Where a change is material — meaning it significantly affects your rights or how your data is handled — we will notify you via your registered email address at least 14 days before the change takes effect.

Your continued use of je77u following the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised policy, you should discontinue use of je77u and may request account closure in accordance with the process described in our Terms & Conditions.

8.1 How to Contact Us About Privacy

For any questions, concerns, or requests relating to this Privacy Policy or the personal data je77u holds about you, please contact our data protection team using the details below. We are committed to resolving all privacy enquiries promptly and transparently.